Refund & Return Policy
At Ama Gold Covering, customer satisfaction is our top priority. We strive to provide high-quality gold covering jewellery that meets your expectations. Please read our Refund and Return Policy carefully before making a purchase.
Returns Eligibility
You may request a return if:
The item is damaged, defective, or incorrect.
The request is made within 3 days of delivery.
The item is unused, in original condition, and with all packaging intact.
Note: We do not accept returns for reasons such as change of mind, size mismatch, or minor color variations due to screen differences.
Non-Returnable Items
Earrings (for hygiene reasons)
Customized or made-to-order items
Products on sale/discount
Items returned without original packaging
Refunds
If your return is approved, we will issue a refund to your original payment method or as a store credit, based on your preference.
Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
Return Shipping
Customers are responsible for the cost of return shipping unless the product was received damaged or incorrect.
We recommend using a trackable shipping service for safe return.
How to Request a Return
Email us at [your email] within 3 days of receiving your order.
Mention your order ID, product name, and reason for return.
Attach clear photos of the product if it’s damaged or incorrect.
Our team will review your request and guide you with the next steps.
Important Notes
Returns without prior approval will not be accepted.
Any product showing signs of use, damage, or alteration will not be eligible for a refund.
Ama Gold Covering reserves the right to refuse any return request that does not comply with this policy.
At Zylozone, we strive to ensure customer satisfaction with our products. If you are not entirely satisfied with your purchase, we offer a refund or return policy, subject to the following terms and conditions:
Eligibility for Refund or Return:
- To be eligible for a refund or return, you must initiate the process within a specified timeframe from the date of purchase. The specific timeframe will be mentioned in the product description or on our website.
- The item(s) must be unused, undamaged, and in its original packaging with all tags and labels intact.
Refund Process:
- To request a refund, please contact our customer support team through the designated channels provided on our website. Provide your order details and a description of the reason for the refund request.
- Our customer support team will guide you through the refund process and provide you with any necessary instructions.
- Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
- If your refund is approved, the refund will be processed to the original payment method used for the purchase, within a reasonable timeframe.
Return Process:
- To request a return, please contact our customer support team through the designated channels provided on our website. Provide your order details and a description of the reason for the return request.
- Our customer support team will guide you through the return process and provide you with any necessary instructions, including the return shipping address.
- You will be responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.
- Please ensure that the returned item(s) are securely packaged to prevent damage during transit.
- Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your return.
Non-Refundable or Non-Returnable Items:
- Certain items may not be eligible for a refund or return due to hygiene reasons, such as intimate apparel, swimwear, or items explicitly mentioned as non-returnable on our website.
- Gift cards or downloadable software products are also non-refundable.
Exchange:
- In some cases, we may offer exchanges for eligible items. Please contact our customer support team for further assistance regarding exchanges.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately. Provide your order details and a clear description or photographic evidence of the damage or defect.
- We will assess the situation and provide you with instructions for returning the item or resolving the issue, which may include a refund, replacement, or repair, depending on the circumstances.
Changes to the Refund & Return Policy:
- Zylozone reserves the right to modify or update this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Please review this Refund & Return Policy carefully before making a purchase. If you have any questions or need further assistance, please contact our customer support team through the provided channels on our website.